Intelligent Support
powered by Agentic AI
Intelligent Support
The new Ericsson Intelligent
Support portfolio enabled by
Agentic AI
Agentic capabilities
Introducing our AI agentsIntelligent Support
Portfolio
Build your own support
Agentic AI support
Agentic AI enabled Network troubleshooting & services based on knowledge ontology
Evolved Services Workflows using Agentic AI
Digital Customer Collaboration
Customer Co-Creation
Knowledge
Graphs by Services
Exposure Layer
Customer Support
Portal
GenAI Language
Support
Talk-To-Your-
Network
Talk-To-Your-
Data
Intelligence Layer
Network Level
Fault Isolation
Deep Product
Troubleshooting
Field Services
Troubleshotting
assistance
1st Line Fault
Isolation Agents for
NOC
Data &
Enablement
Layer
Agentic AI Framework
Machine Reasoning
Federated Data Fabric
Knowledge Graphs
Central Configuration
Portals
Workflow Orchestrator
LLM Engine
Topology Engine
Cloud Native Data Collectors
Ecosystem
Collaboration
Data
Access
Multi Domain
Telemetry
Traces
Metrics
Radio
Core
Infrastructure
Transport
Multi Environment
On-Prem
Off-Prem
Hybrid
Cloud
AWS
Azure
OpenShift
Openstack
Scalable
Improved network level resilience powered by Agentic AI, ready for
differentiated connectivity and autonomous networks
Faster & precise issue
isolation
Autonomous problem
resolution
Resilience &
continuity
Improving
through insights
Complex & variable
analysis
Proactive error
detection & fault
simulations
Real-time threat
detection
Pattern recognition
and predictive models
Real time
insights
Network corrections
simulations for optimal
solution
Maintains service
continuity in extreme
conditions
Improved intent-based
operations
Agentic AI
Watch Agentic AI in action as it quickly analyzes, detects, and resolves complex network issues in real time or interact with Agentic AI to ask network questions and get step-by-step troubleshooting guidance.
Agentic AI is a core part of
our intelligent support
portfolio
Agentic AI boosts our support with greater speed, accuracy, and reliability. Pick Network Support or Differentiated Support as a base, then add modules to tailor your experience.
Network
Support powered by
Agentic AI
Build my own support
Differentiated
Support powered by
Agentic AI
Build my own support
From a Network Support
foundation, build your
unique form of support:
Key features
Superior and Premium SLA
3PP solutions
Multivendor agentic AI
Benefits
OPEX Reduction:
Efficient support and CSP operations
with AI automation
Network resilience with
Ericsson and 3PP solutions
Meeting regulatory
requirements and security
Differentiated
Support powered by
Agentic AI
Intelligent
operation
assistance
1
Talk to your
Network
2
Security
& Privacy
3
On-site
Service
4
Enhanced
Collaboration
5
SW update
Services
6
Assist
& Prevent
7
3PP Support
& Resell
8
Boost
Network
Quality
9
HW
Support
10
Introducing your
new colleague!
Print it, or explore other support offerings..
Your modules
MWC 26
Network Support
Differentiated Support
OPEX Reduction:
Efficient support and
CSP operations
with AI automation
Network resilience with
Ericsson and 3PP solutions
Meeting regulatory
requirements and security